RETURNS & EXCHANGES
We want you to be delighted with every Alorse & Co. purchase. Because each of our pieces is made to order, please review our policy carefully before placing your order.
Our Return Policy
Every Alorse & Co. piece is produced specifically for your order. As a result, all sales are final and we do not accept returns or exchanges.
We encourage you to review product descriptions, dimensions, colours, designs, and other product details carefully before completing your purchase.
We are unable to accept returns or exchanges for change of mind, personal preference, incorrect size or colour selection, or items ordered in error.
Damaged or Defective Items
We take great care in ensuring that your Alorse & Co. order reaches you as intended.
If an item arrives damaged or defective, please contact Alorse & Co. Customer Care promptly after delivery so that we can review the issue.
Please include:
Your order number
A brief description of the issue
Clear photographs showing the damage or defect
Photographs of the packaging, where relevant
Once your claim has been reviewed and approved, Alorse & Co. will ordinarily issue store credit for the affected item, which may be used toward a future purchase.
Please retain the item and its original packaging until your claim has been resolved, as we may require additional photographs or information.
Incorrect Items
If you receive an item that does not match what you ordered, please contact us promptly with your order number and photographs of the item received.
We will review the issue and arrange an appropriate resolution.
Personalized & Customized Items
Personalized and customized pieces are created especially for you and are final sale.
If your personalized or customized item arrives damaged, defective, or does not match the personalization details submitted with your order, please contact us so that we can review the issue.
Digital Products
Digital products and downloadable materials are final sale and cannot be returned, exchanged, or refunded once purchased, except where required by applicable law.
Gift Orders
Because every Alorse & Co. piece is made to order, gift purchases are also final sale and cannot be returned or exchanged.
If a gift arrives damaged or defective, please contact us with the original order details so that we can review the issue.
Need Assistance?
If there is a problem with your order, please contact Alorse & Co. Customer Care before returning or disposing of any item. Please do not return products to the manufacturer, production partner, or address shown on the shipping label unless specifically instructed to do so by Alorse & Co.
Our returns and exchanges policy does not limit any rights or remedies available to you under applicable consumer protection law.